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McCalls Telephone
Find us: 4/89 Batt Street, Jamisontown NSW 2750

Returns and Shipping Policy

 

Shipping

'McCalls AV Online' will endeavour to dispatch ordered products as soon as possible following payment confirmation. At present we do not ship outside of Australia. Shipping methods may vary with product type and size. Shipping method details will be provided once order is processed.

 

Most Orders are sent through Couriers please. Some orders may be sent via different couriers, depending on the delivery location.


Unfortunatly not all items can be shipped to PO Boxes and as such we ask that you please call us if you are unsure or provide us with a street address to send your item to.


All products are shipped from Sydney.


In some cases discounted shipping may be possible due to order quantity. If you would like shipping cost clarified or believe a bulk shipping discount may apply, please send enquiry to sales@mccallsavonline.com.au


Shipping of products is carried out by 3rd party suppliers. It is a customer responsibility to thoroughly inspect all received products and notify courier of any damage. It is also a requirement that accompanying paperwork is annotated as 'damaged goods' and advice of damaged goods emailed to  sales@mccallsavonline.com.au


Further to this, a fax copy of the annotated paperwork is to be faxed to 02 4732 2620. This notification must be received with-in 7 days of receiving the products.


Where a courier is unable to deliver products due to nominated adult not being on-site for delivery/ unclear delivery address/ impossible access, it will become the customer's responsibilty to collect the items from a local freight depot or arrange alternate delivery measures. (possibly incurring an additional charge) 


Delivery Charges

Freight costs for items shipped for delivery will be charged as per quoted shipping cost attached to each shopping cart total at check-out. The total cost does include shipping as described.


Difficult access/multi storey delivery may incur an additional cost.


Please advise McCalls AV Online if you believe this may be the case by emailing sales@mccallsavonline.com.au


Terms & Conditions

Warranty

All goods are supplied with a full 12 month warranty, except where stated otherwise. Should a product become faulty please contact us via email sales@mccallsavonline.com.au or by phone on 02 4721 5206


Discontinued Items

Discontinued items due to the ever evolving nature of electronic technology, this website may contain items which could become obsolete or discontinued. Despite our best intentions, some items may become obsolete or superseded before we are able to remove it from our website.

 

Order cancellations

Any orders cancelled by the consumer may incur a 10% restocking or cancellation fee. If stock is unavailable within the expected delivery period 'McCalls AV Online' will contact you to discuss a delayed delivery, alternative product or refund at the consumers choice.

Minimum Order

Our minimum mail order value is $20.00 inc GST exclusive of delivery charge.


Stock availability and "Rainchecks"

Stock availability and "Rainchecks" for '   McCalls AV Online ' - we endevour to ensure stock availability concurrent with the life of advertisements. Should we experience an unexpected delay or should stocks quickly sell out or be unavailable for any reason we undertake to issue a 'raincheck', i.e back-order at the price advertised. Where advertised items are clearly endorsed as limited supply quantities we may not be able to supply at advertised special rates once stock is sold out. From time to time products may not be available for a number of reasons. Should a product become unavailable for any reason, '  McCalls AV Online ' reserves the right to refund exchanged product purchase amount to customers with no further commitment. 


 

Back Orders

Should any item ordered be temporarily unavailable (valued over $10), we automatically place this on back order. If this is inconvenient please advise upon receipt of partial shipment or when placing the order.


Monthly accounts

Monthly accounts 30 day convenience credit accounts are available to schools, universities and government institutions. We do not run accounts for private companies or individuals.


Complaints

Direct your enquiry to sales@mccallsavonline.com.au

Please include a contact telephone number.


Unsuitable Goods

Unsuitable goods not withstanding our warranty policy, if you are dissatified with our goods or service you may return the goods within seven days of our despatch date. It is essential to obtain an authorisation number prior to returning any goods with us. We will refund your purchase in full, less transport costs on receipt of the goods.

All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.


Faulty Goods

Where such goods have been supplied we undertake to repair or replace on an "express service" basis. It is essential to obtain an authorisation number prior to returning any goods to us. We do not accept unauthorised returns. A fee of $25 (ex GST) and return freight cost will apply where upon inspection there is no fault found with the equipment.


Dangerous Goods Notice

Some of our products are not suitable for transport by Air Frieght due to the nature of their content. These items include all Aerosol products, Sealed Lead-Acid batteries, Ferric Chloride. These items are labeled "Road Freight Only" on the relevant product detail page.


Payment Options

We accept a number of payment methods. Below is a list of credit cards that are acceptable to ' McCalls AV Online '.

 

     




Website Content

Website links provided on this website are functioning at time of introduction, ' McCalls AV Online ' will not be held responsible for infomation provided on the website that is presented when the link is followed nor can it guarantee the reliability of the link itself.


Pricing displayed on this website is for purchases made directly from ' McCalls AV Online ', pricing from '  McCalls AV Online ' resellers may vary due to additional costs incurred by the reseller to provide the product, in many cases reseller prices will still represent a significant cost saving from prices charged by '  McCalls AV Online ' Competitors.


All possible care is taken in preparing the infomation presented on our website. The content provided is subject to change without prior notice. ' McCalls AV Online ' will not be held liable in any way for any errors or omissions.


Call

02 4721 5206

For all your enquiries